Training should make the learner feel understood. Whether it is a certain experience level, position/role or method of accessibility, the should always feel that the content is relevant to their situation.

Learning is both an active and passive process – therefore training should engage the learner on a deeper level. Impactful experiences cause us to reflect, question and think critically through the lens of our newly acquired knowledge.

Emotion is a major driver of our actions and investments, and training should seek to use that. Learning is another part of life and the whirlwind of emotions that comes with it. Creating training that resonates with emotion creates great opportunity to growth and change.